Privacy Policy

This Privacy Policy explains how Spin Samurai Casino collects, uses, stores, and protects the personal information of players who access our services. By registering an account or using the platform, you agree to the practices described in this document. This policy was last updated in 2026.

1. Who We Are

Spin Samurai Casino is operated under a licence issued by the Curaçao Gaming Authority. The casino is the data controller responsible for the personal information collected through the platform. All data processing activities are conducted in compliance with applicable privacy legislation and the requirements of our licensing authority.

2. Information We Collect

When you register, use, or interact with Spin Samurai Casino, we may collect the following categories of personal information:

2.1 Registration and Identity Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username and account credentials
Copies of government-issued identification documents (for KYC verification)

2.2 Financial Data

Payment method details (card type, last four digits, cryptocurrency wallet addresses)
Transaction history, deposit and withdrawal records
Account balance information

2.3 Technical and Usage Data

IP address, browser type, device type, and operating system
Session data including login times, pages visited, and games played
Geolocation data (country and region level)
Cookies and similar tracking technologies (see our Cookie Policy)

2.4 Communications Data

Records of interactions with our customer support team (live chat, email)
Survey responses and feedback you voluntarily provide
Marketing preferences and communication consent records

3. How We Use Your Information

We use the personal data we collect for the following purposes:

Account management — to create, manage, and maintain your player account
Identity verification (KYC) — to confirm your identity and comply with anti-money laundering and age verification requirements mandated by our licence
Payment processing — to facilitate deposits, withdrawals, and refunds securely
Service provision — to deliver gaming services, process bonuses, and operate promotions
Security and fraud prevention — to detect and prevent fraudulent activity, account abuse, and unauthorised access
Responsible gambling — to monitor for signs of problem gambling and apply protective measures where appropriate
Customer support — to respond to your enquiries and resolve account issues
Marketing communications — to send you promotional offers and updates, where you have provided your consent
Legal compliance — to meet our obligations under our gaming licence and applicable law
Analytics and improvement — to analyse usage patterns and improve the platform experience

4. Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (providing gaming services to you); compliance with legal obligations (KYC, AML, age verification); legitimate interests (fraud prevention, platform security, analytics); and your explicit consent (marketing communications). You may withdraw consent for marketing communications at any time via your account settings or by contacting support.

5. Data Sharing and Third Parties

Spin Samurai Casino does not sell or rent your personal information to third parties. We may share your data with:

Payment processors — to handle transactions through your chosen method (Visa, MasterCard, Neosurf, CashToCode, cryptocurrency providers)
KYC and identity verification providers — to validate your documents and confirm your eligibility to play
Gaming software providers — such as Spribe, BGaming, Evoplay, and others, to the extent necessary for game operation
Regulatory and licensing authorities — the Curaçao Gaming Authority and other competent bodies when required by law
Security and fraud prevention services — including eCOGRA and other independent auditors
IT and hosting providers — who support the technical operation of the platform under strict data processing agreements

All third parties with whom we share data are required to handle it in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond that for which it was shared.

6. Data Security

Spin Samurai Casino employs industry-standard security measures to protect your personal and financial data. These include SSL (Secure Sockets Layer) encryption for all data transmitted between your browser and our servers, secure storage of sensitive data, access controls limiting which staff can view your information, and regular security audits. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law. In general, transactional and identity data is retained for a minimum of five years from the date of your last transaction to comply with anti-money laundering regulations. Marketing data is retained only until you withdraw consent or until it is no longer necessary for the purposes for which it was collected.

8. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your data, subject to legal retention obligations
Right to restriction — to request that we limit how we use your data in certain circumstances
Right to data portability — to receive your data in a structured, commonly used format
Right to object — to object to processing based on legitimate interests, including direct marketing
Right to withdraw consent — where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within 30 days. Please note that certain rights are subject to legal limitations where retention of data is required by our licensing or legal obligations.

9. Cookies

We use cookies and similar tracking technologies on our platform. For a full explanation of the types of cookies we use and how to manage them, please refer to our Cookie Policy.

10. Children and Minors

Spin Samurai Casino’s services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account or provided us with personal information, we will promptly close the account and delete the data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players via email or an in-platform notification. The updated policy will always be available on this page, and continued use of the platform following the effective date of any update constitutes your acceptance of the revised terms.

12. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available 24/7 on the Spin Samurai Casino website.